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متابعة

How will you handle the complain of the guest?

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تم إضافة السؤال من قبل Mary Ann Baladad , waitress and cashier , Baan Saeng Thai Restaurant
تاريخ النشر: 2014/07/03
ismaeel abdelkader
من قبل ismaeel abdelkader , Head Chef , cremino

First, always listen to the customer. They are concerned about an aspect of your services. Let go of the temptation to respond in any quick fashion. Take the time to listen and truly understand what is driving their concern.

Once you have listened to their concern immediately empathize with their position to create a bond between you and the customer so that they know you have heard their concern and are going to work with them to resolve the issue.

المزيد من الأسئلة المماثلة