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Rasha Hilal , Human Resources Manager , www.onlineHRmanager.com
Not necessarily the same uniform as this is unfair to different people with different body types; but certainly same colours with company logo on and identification as "Customer Service"
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Tahir Mahmood , Freelance Accountant , Mazdoo Accounting
The place where customers come must be friendly and customer should not hesitate or feel difference to whom he is talking , I never like uniform because in this scenarion customer feels himself not the part of area where he sits. In my view a area where customer representitive are dealing with customers should be without uniform, however operation person could wear these stuff.
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James Brown , Operstions Manager , Amazon.co.uk
My experiance says that when the team wear a uniform, they feel part of the team, and are proud to represent the company when facing the customer, if they are not customer facing they are proud to walk out of the office together as part of a united team who can meet on their to or home from work, knowing other people will recognise they are part of the company team, and as previously stated, if you want to identify just the Customer Service team, then use a colored lanyard for the ID badge.
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Joseph Mohmed , Site Manager , University of Texas Southwestern Medical Center
It depends on the size and type of operation, customer service personnel should wear logo in the minimum. In a large workplace facility that requires a diverse service group I find that a uniform color should change to identify the service that person represents, this enables clients to know the service represented at a glance .
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Amine Charfeddine , Business Solution Manager (Printing Solution) , Centrale D'Equipements et Services (BSB Group)
For front office (reception) and to give a good Brand Image, it is better to have the same uniform.
For workshop or/and Back office, they can wear what they like but if there are a technical team, they should wear antistatic uniform.
For conclusion, having the same uniform and disposition for the same brand or company in différent place, improve the Brand Image and the relation between customer and Service centre.
Wearing a uniform is better for a customer services team directly in a relationship with customers. Firstly, the team will feel proud and consequently motivated when they are part of company with good reputation. Secondly they will have a feeling that they are part of company and any behavior in respect of services will be noticed. Finally the management will also look to keep continuous check on their quality of services because to be a reputed in customer caring results also in better motivation level of services team.
People will always feel very proud if the company is renowned in the market after wearing the Uniform of the company . Because people will know what company you work for and will praise for that as everybody crave to work for Renowned company . That can indirect Marketing of the company .
it depends on what kind of customer service you provide. if it is directly interacting with the customers its very professional to have a uniform and the uniform shows that are the right person for the job. and if it is a telephonic customer service then its not required to have a uniform.
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Jay Fresnido , Total Rewards Analyst (Assistant Manager Level) , Al Futtaim Group
It depends.. Ideally, it's better in an organization to wear one uniform to support organization's branding. Please note however, some companies opted to wear corporate attires as it's more pleasant especially if you're dealing with clients like if you're doing sales. Whereas, in the customer service situation, those who have direct contact with the customers, it's much better to wear similar clothing -- like what we're seeing with the customer service people working in hotels. If you're just taking calls, I guess, it's way better to wear corporate attire at the office-- and having one day for dress-down (casual attire) won't make any harm in the day-to-day operation of the organization.
it is best to ask your personnel which makes them more comfortable.if they are more comfy working in casual attire,then so be it.however,not everybody can afford to have a wide array ,or have the same idea of "decent" clothing. maybe we can set days that require uniform and the rest of the week for casual.however,we must be very specific to their limitations. what they wear will reflect the image of the company they work for. if they don't want shirts with logos,then we can go for ID laces printed with Customer Service on it.
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Sreenath MT , Senior Systems Engineer , CORNERSTONE ONDEMAND
it's better to wear an outfit that suits you ,otherwise it will make a bad impression.But something to recognize the team is surely needed.Company logo or same color will certainly help in these case.