Share an experience when you had to deal with a difficult person and how you handled the situation.

Respected Fida,

What I think is that, every situation has its own criticality and its own simpleness and same as the persons do have.

Till yet the best way I could recognized to deal with the critical person is that, to listen him unitl he gets vaccant from his mind thoughts and than to implement the ground level facts in his mind and than to answer the questions he raise after implement.

Here please note the word IMPLEMENT, so we have to go beyond the limits of making understand. 

Hope you will find the answer useful.

i work in an IP company and sometime we experience alot of downtimes, the clients we serve to not understand what it entails to restore service, during this time i take more than10 calls of complaints, some go easy but there was this one clients who was so pissed off and shouted through the phone, i had no option but to listen to him and wear his shoes,once he was calm,we reasoned and he was restored,since then, am the one he calls and we listen to each other, its fun.

Actually I can not remember any specific situation right now, but in general to deal with difficult persons, you must go very specific and very legally when dealing with them.

Normal people can become difficult people under certain circumstances. Common triggers are feelings of insecurity and inadequacy. The root of their problems may be a lack of social, self-efficacy, or even technical skills.

1.   Don’t get dragged down—The old saying is “Misery loves company.” 2.   Listen—It’s tempting to just tune these people out, but this rarely stops them. If anything, they’ll talk and argue more forcefully because they’ll think nobody cares about them. The best thing to do is to use good, normal active listening techniques, as you would for anyone else.3.   Use a time limit for venting—Remember that there is a difference between being a perpetual pessimist and having an occasional need to vent. Everybody has tough times, and sharing our feelings can make us feel better. Use the “5-minute rule” when it comes to this. Let your colleague vent for five minutes, but after that, assume that he’s entered Downer mode, and proceed with the next steps.4.   Don’t agree—As the person complains about benefits or the boss or whatever, you might be inclined to give a little nod of your head or a quiet “yeah” or shrug a “what can we do?” Even though these responses seem harmless, they just throw fuel on the flames.5.   Don’t stay silent—If you are clearly listening but say nothing,  your silence is an agreement. Worse, if others are present, they too will assume that you agree. Whether the complaint is about the boss or the benefits or the client, silence means you agree with the complainer.6.   Do switch extremes into facts—Negative people often speak in extreme terms that match their worldviews. They talk about “never” and “always.” Your first goal is to switch them to fact-based statements

If you are in the corporate world you have to deal with difficult people.

·         From my personal experience irate people are not always the most difficult people to handle.

·         When a person irate for a genuine reason if his genuine issue is resolved he /she would be friendly.

·         The most dangerous people are those who have a SARCASTIC attitude to life and others. There are sarcastic customers who speak very friendly and when u are expecting an appreciation mail sends an escalation mail

·         There are people who will speak the bitter truth on your face and u know what to expect.

·         And there are others who are nice to you till you know you have been back stabbed.

·         Always try to avoid sarcastic people and never believe what they say. Only believe what they have done to others they can also do to u. However polite he or she may be.

Personaly i face that , the most important factors which effact all the company is (( Team )) when you find some one in your team who feels that he is over Qualified , even in really he is not , then you MUST by professional way show him / her is not as thinking , in order to let him / her wake up and stand on physical land in order to manage him / her and put them on the right line of work flow to make your team always be sure of applying the concept of (( Reward & Punshiment )).