How can we define levels of Service ? How Can we Step up ? What are the Perseption Points ? What Value to CustomerS ?

Of course, if you're in the customer you need to give the customer satisfactions like answers the inquiries promptly, analyse the problem if there's a complain provide the appropriate solutions, answer the phone professionally. You let the customer vent out and the give the best service as you can. Assist the clients perfectly in a detailed oriented manner.