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What are the eight plus one success factors for implementing a continuous improvement culture?

I found this interview question under Project Management and would appreciate your input :"What are the eight plus one success factors for implementing a continuous improvement culture and how would you transfer those from manufacturing into the services industry?"

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تاريخ النشر: 2014/07/18
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The eight plus nicknamed the eight waste or Muda (japanese term), we always Should hunt in order to have more added values, and those are: Transportation, Inventory, Motion, Waiting, Over Processing, Over production, Defects and the intellect.