What are the Quality parameters and how we calculate?

Question

Let us discuss Quality parameters and its calculation methodology

Richa Verma · Answer

Quality Parameters are defined considering

- External Customer's Requirement ( With respect to Fitment , Form & Function )

- Internal Customer's Requirement ( Critical process, COPQ)

It can be measured by following way

- External customer satisfaction : Planned Feedback from Customer , Monitoring Customer Complaints

- Internal Customer satisfaction : Rejection/rework, Run Chart , Pareto Analysis of data

hatem labib · Answer

standard division is the most quality parameter

$\sigma = \sqrt{\frac{1}{N-1} \sum_{i=1}^N (x_i - \overline{x})^2}.$

Raafat Sallam · Answer

The most important quality parameter is the customer satisfation.

We use all measures and metrics to meet customer satisfation through using Control Charts and7QC tools.