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I would say this is a GOOD idea, simply because the retention team will be more focused on how to retain or keep your clients. They can create programs like loyalty awards and different strategies on how the company can retain ther customers.
On the other hand, the acquisition team will be more focused on their target markets, they can design programs that will entice the population on why they should get your services.
Separating both acquisition and retentions team is actually a sign of growth for the company.
It's a long term good strategy with focused approach and clear objectives.
In my opinion, it is difficult to say whether it is good or bad strategy. When sales person deals with the customer he/she usually create emotional bounding to customer. In regard to do sales, one should very well understand customer. So if sales team will be separated as retention team and acquisition team there may be possibility that retention team will not be aware the taste of customer. But if a person who attained the customer will try for retention for customer then that will be more successful since he is already aware the taste of customer and also customer can easily recall the candidate.
