How can we raise up business communications harmony for any enterprise?

for more clarifications.......Actually my question, how we can raise-up business communication harmony internally .....

It's depend on targeting and segmentation of market and our customers , we can use CRM department to have a good communication with our customer , as you know CRM contained all think regarding our customers such as Strength and weakness , their Character , like or dislikes , and .....
with this information before each contact , when you have a good background from your customer you can manage all relationship that you have with them and reach to your goals .