What do you think about importance of customer service in an organization?

Hi Muhammad ! Customer service is an integral part of our job and should not be seen as an extension of it.
A company’s most vital asset is its customers.
Without them, we would not and could not exist in business.
When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.
The practice of customer service should be as present on the show floor as it is in any other sales environment.
To know your importance in the organization remember the following: Know who is boss.
You are in business to service customer needs, and you can only do that if you know what it is your customers want.
When you truly listen to your customers, they let you know what they want and how you can provide good service.
Never forget that the customer pays our salary and makes your job possible.
Be a good listener.
Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying.
Listen to their words, tone of voice, body language, and most importantly, how they feel.
Beware of making assumptions - thinking you intuitively know what the customer wants.
Do you know what three things are most important to your customer? Effective listening and undivided attention are particularly important on the show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to.
Identify and anticipate needs.
Customers don't buy products or services.
They buy good feelings and solutions to problems.
Most customer needs are emotional rather than logical.
The more you know your customers, the better you become at anticipating their needs.
Communicate regularly so that you are aware of problems or upcoming needs.
Make customers feel important and appreciated.
Treat them as individuals.
Always use their name and find ways to compliment them, but be sincere.
People value sincerity.
It creates good feeling and trust.
Think about ways to generate good feelings about doing business with you.
Customers are very sensitive and know whether or not you really care about them.
Thank them every time you get a chance.
On the show floor be sure that your body language conveys sincerity.
Your words and actions should be congruent.
Help customers understand your systems.
Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry.
Take time to explain how your systems work and how they simplify transactions.
Be careful that your systems don't reduce the human element of your organization.
Appreciate the power of "Yes".
Always look for ways to help your customers.
When they have a request (as long as it is reasonable) tell them that you can do it.
Figure out how afterwards.
Look for ways to make doing business with you easy.
Always do what you say you are going to do.
Know how to apologize.
When something goes wrong, apologize.
It's easy and customers like it.
The customer may not always be right, but the customer must always win.
Deal with problems immediately and let customers know what you have done.
Make it simple for customers to complain.
Value their complaints.
As much as we dislike it, it gives us an opportunity to improve.
Even if customers are having a bad day, go out of your way to make them feel comfortable.
Give more than expected.
Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition.
Consider the following: What can you give customers that they cannot get elsewhere? What can you do to follow-up and thank people even when they don't buy? What can you give customers that is totally unexpected? Get regular feedback.
Encourage and welcome suggestions about how you could improve.
There are several ways in which you can find out what customers think and feel about your services.
Listen carefully to what they say.
Check back regularly to see how things are going.
Provide a method that invites constructive criticism, comments and suggestions.
Treat employees well.
Employees are your internal customers and need a regular dose of appreciation.
Thank them and find ways to let them know how important they are.
Treat your employees with respect and chances are they will have a higher regard for customers.
Appreciation stems from the top.
Treating customers and employees well is equally important.
Hope this answer your question.:)

Provide joint that serves the best way

Customer Service is without doubt "the most important" factor for any company.

When the customer service is good, it can even make the customer choose and live with an inferior product.

CS is the backbone of every business. It is like the mathematical relationship of "x and y"

The following should explain it in a glance...

Good Product + Good Customer Service = Great Sales + Great Repeat Sales

Ok Product + Good Customer Service = Good Sales + Good Repeat Sales

Bad Product + Good Customer Service = Ok Sales + Good Prospect for Repeat Sales

 

But

 

Good Product + Bad Customer Service = Good Initial Sales (No Repeat Sales)

Ok Product + Bad Customer Service = Ignorable Initial Sales (No Repeat Sales)

Bad Product + Bad Customer Service = No Initial Sales (No Repeat Sales)

 

Therefore...

The1 constant with Good CS = Sales + Loyalty + Recommendation

and the1 constant with Ok to Bad CS = Ignorable "Initial" Sales only (No repeats - Don't even think of the others!!!)

 

 

 

 

Customer service is very important to an organization because it is often the only contact a customer has with a company.
Customers are vital to an organization.
Some customers spend hundreds and even thousands of dollars per year with a company.
Consequently, when they have a question or product issue, they expect a company's customer service department to resolve their issues.

Customer is the real one who is paying everyone salary.
Therefore, we have to satisfy customer all the time to create a customer satisfaction which creates customer retention and salaries will continue coming.

in this new world that we live on it , cause of Demand and supply chain , we must save our customer , and we need to have CRM department that manage all communication with our customer ,

Customer Sercie is vital part of Organization image. Organization image can be communicated via customer service to general people. Without Proper Customer Service all other efforts of Marketing activities goes to vain. 

 

Creating Customer loyalty, Repeat Sales and better brand or company image is supported via customer service. 

أهمية خدمة العملاء فى أى مؤسسه :-
1- الحصول على تقييم العميل للمنتج بشكل تفاعلى .
2- القدره على تحسين الخدمه المقدمه مستقبلا من خلال تقييمات العملاء.
3- زيادة الثقه بين العميل والمؤسسه التى تقدم الخدمه .

"Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." In Wikipedia, you will find customer service defined as the provision of service before, during and after a purchase Kate Nasser recommends the following simple and effective definition “Customer Service is knowledge delivered with care to make life easy for the customer” Peter Drucker advocates “You have to manage for results, do the right thing right and make serving the customer the centre of everything” As such Customer service is an extremely important part of maintaining on going client relationships that are key to continuing revenue.
For this reason, many companies have worked hard to increase their customer satisfaction levels.
Often there are many more people working behind the scenes at a company than there are customer service representatives, yet it is primarily the personnel that interact directly with customers that form customers' perceptions of the company as a whole.
One of the most important aspects of a customer service KPI is that of what is often referred to as the "Feel Good Factor." Basically the goal is to not only help the customer have a good experience, but to offer them an experience that exceeds their expectations.
Several key points are listed as follows:1.
Know your product – Know what products/service you are offering back to front.
In other words, be an information expert.
It is okay to say "I don't know," but it should always be followed up by "but let me find out" or possibly "but my friend knows!" Whatever the situation may be, make sure that you don't leave your customer with an unanswered question.2.
Body Language/Communication – Most of the communication that we relay to others is done through body language.
If we have a negative body language when we interact with others, it shows that we don't care.
Two of the most important aspects of positive body language are smiling and eye contact.
Make sure to look your customers in the eye.
It shows that we are listening to them and hearing what they are saying.
And of course smiling is more inviting than a blank look or frown.3.
Anticipate Guest Needs – Nothing surprises your customer more than an employee going the extra mile to help them.
Always look for ways to go above and beyond the expectations of your customer.
In doing so, it helps them to know that you care and it will leave them with a "Feel Good Factor" that we are searching for.
Customer is the reason companies exist.
As such servicing their needs is of paramount importance.

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him. - Mahatma Gandhi

Ok il take your dare seriously and answer your question in the simplest way possible, here goes..

 

Customer service is the welding machine for an organization, that restores all damages caused by the product or delivery channel i.e. pricing , extra charges, delivery time, mode of delivery, accessibility etc etc

 

Customer Service can change the “sigh” experience into WOW!!! Customer service can build and break impressions even for the best products; its next use is highly dependent on the level of service you received when a problem occurred.  

 

 

Let’s take deposit mobilization for example, you have a great sales team and the Branch Manager is a super human when it comes to convincing his existing and new clients to grow on their portfolio and every one he speaks to agrees, the sale end and the service promise begins. One fine day the new customer walks into the branch and notices the Branch Manager is not around, and no one seems to notice that someone has just walked into the branch (first impression lack of attention) the customer now starts looking around to see if someone is looking at him so he can walk up to that person and start his transaction, wala no eye contact (second impression “are they blind”) he walks up to a staff table while the staff is on the phone and looking at his PC, the customer stands and waits for an acknowledgement and he waits and waits and waits J, what you do if you were to wait for five minutes not to forget,  standing. The customer would either knock at the table or take any action that would grab the staff’s attention, call up the branch manager, or simply walk, irrespective of what he does can the organization change his first impression even if they spent a million dollars? J  This is just the first step! enjoy