As a customer, do you prefer to buy you needs from big company or a small shops even the small shop will give you same item with same warranties?

as a customer...
i look first to the after sales support..
before the cost and warranty

I think big company is better , because in some field bigger company can work better, maybe in payment terms have more power than small company , this two items Is not completely comparable , in some cases small companies can move faster and Bureaucracy in small companies is less than big one , Each of them have strength and weakness and its depend on our company policy that choose which one Is profitable .

As a customer, I don't mind buying in a big or small shop what is important is the quality and the quantity I can have at same price.
Warranty will always be the same with same brand.

small shop is always better than Big company because Smaller shops will have very small hierarchy .
I would say smaller shops will give you more attention or help you faster or resolving their issues.
we can launch a complaint you will get very good and fast service ,

For me I'll ask first about what after-sales services provided

which is important is to have good after sale service

As customer I will look in the cost plus the support and not make different if small company can provide me what I want

I prefer the company I found a welcome customer (big or small)

It’s up to the service and profits, both side we are having benefits , first we have to monitor both supplies, as per our requirement and environment we have to decide it,

A customer can work with2  different mindsets and this answer will depend on who owns which one:

1. The customer believes in functionality and wants more out of each buy. He will expect discounts, freebies, good technical advice (which in today's market is partly redundant as quite a few customers would go after researching the product they want to buy) and after-sales support that brings confidence. This sort of customer would always want to visit a large store where bundled offerings are more probable.

2. The customer believes in happiness and simple convenience. These are customers who have been visiting the very same smaller-sized stores for all their needs. For groceries, they will go to the same store they have been to for decades. For electronics, they will go to the local store where the owner and the staff recognize him well enough to provide a good amount personal attention. The advantage to this customer is personal attention provided, better deals than new customers based on relations with staff, probable freebies and most importantly, a happy conversation where he knows he is respected.

It's really not about what the store can offer, but what offering the buyer is looking to get. In a general scenario, the second type of customer is moving to larger stores because he/she is more aware of products now owing to the internet and proliferation of information. Larger stores offer unmatched convenience on bulk purchases and customers are ever-ready to bank on this.

U are correct both shops will give me the same item same warranty normally the Agents get the job done fast

 

And is reliable and u have to do some research on companies and about there after sales service friends and reviews will be helpful.