Where does your customer experience start and stop?

Actually, customer service experience is never stop.
Customers need to be given excellent services which is started from great welcome and services then make them satisfied and welcome them back.
It is spinning in this circle.

Customer experience starts, the moment he sees your company name, the first time he calls your front desk, the first time he receives a mail from your end, the first time he visit your office ...
and so on.
Theoretically, ### customer experience never stops ###.
There were impressions on the mind of the customer, and they will remain forever, and it is up to the customer, anytime he can bring that experience alive, just by talking about you, in positive or negative way.
Even if he is not talking, he is processing the experience in his mind.

Customer experience - all in the words.
Never stops.
Experience is all about doing, learning, redoing, relearning skills to keep improving the customer's time with your service.

It starts the minute customer gets interesten in your product/service...
and it never stops...

Customer experience start with our welcome & also stop with our most welcome!

Customer Service - A Feeling of goodness with out touching

Customer Service must be self starter musn't be depended on time / place.

A smile on the customer face is the begining of Customer Service and a person in this industry will never want to end it.

Good luck

 

If companies keep selling , if there is good market , then there are many customers so if sales and marketing wont stop , then demand will not stop neither will supply , so untill there is money, need and  other factors to buy products and services untill that you have customers and then it wont stop so its a ongoing process which will not stop

I have started customer service since2008 to present.

i started my customer service since year2005 as a sales associate, doing a muti tasking job cashier as well as sales, till up to present i am working in Food and beverage area Pronto at Eppco/ Enoc Gasoline station, for five years and four months, after working one year in this company i was promoted as an Acting In charge, as my performance I do reach the target sales given to me daily basis and monthly average given to my branch.
Still I am employed as a Sales Associate/ Acting In charge as this moment.

I suppose the point just the leads become prospects and are added to your prospects contact list and ends by the time after sales process is completed.

For me the customer experience start the moment i targeted customer .All that I do to attract this customer , get him satisfied ,retain him and gain his loyalty is part of my customer experience.
Customer experience never stop