أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
The main responsibility of the receptionist are the guests and they are obliged to do things to satisfy the needs of the customers. I will call the doctor to check on her/him.
I agree with the answers above. giving medicine from firstaid kit is not a good option. coz we dont know about patients medical history,i vill call the hotel's doctor to his/her room ,he vill prescribe medicines . This way guests will also feel satisfied. After sometime i will call and ask about their health and ask them if they need anything.
General rule - never prescribe and/or hand out your guest with pills such as aspirin or paracetamol, even the ones from over the counter and/or first aid kit.
One would never know a guest medical history/background to allergies or side effects.Stay safe and do the right thing by assisting/direct your guest to a Doctor and/or the nearest clinic.
There is always a firstadd kit of medicins at the reception. I will send a waiter to take him a glass of water and a headache medicine. After10 minutes I will call in the guest's room to check if the headache is over. If is not, I will definetly call the doctor.
1stly hotels have a Doctor or any technician who can help. If situation is serious call the doctor, If just normal send him to nearest hospital
First of all I will contact our hotels private Doctor and as per his prescription I will provide the medicine to the guest, and if it is seriuos I will call the doctor.
if customer is having just normal headache not related to blood pressures then i would give panadol to her/him for headache and if she/he is allergic to IBUPROFEN in panadol then i will call doctor and will ask another medicine for headaches without any IBUPROFEN in it, and if this headache is related to blood pressures then i would like Hotel Doctor to come and check the customer, and if symptomes presist after doctor check up then i would ask the customer to go to nearest hospital or call ambulance.
give medicine from fistaid kitand call doctor
I will endorse it to our hotel private doctor..
As receptionist I can take care the guest that as a First Aider I give or can ask the medicine or can tell take the rest and can offer glass of wateror can serve water .