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Should you avoid personal issues when talking to customers? How far can you go when personal issues arise?

Sometimes, some other issues arise when talking to customers like, politics, religion, .? Will you go for it?

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تم إضافة السؤال من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
تاريخ النشر: 2014/08/10
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من قبل مستخدم محذوف‎

Well, i never discuss personal issues with client but of course they mention their personal stuff a lot and sometimes try to know more about my personal life. I think it's easy to avoid getting into personal issues with clients it just requires a lot of patience and intelligent answers. First, if a client starts talking about his personal issues with u, you shouldn't interfere or give opinions. Just smile, nod and try to change the subject nicely. If he insists on listening to your opinion, just point out that you haven't experienced a situation like this plus you don't know the people involved so you can't judge and jump to another topic that isn't personal. If he pushes to know more about u personally answer his questions with short, general answers. But if he gets too personal you can just point out with a nice smile "I don't like discussing this issue/ That's too personal and I prefer not to discuss it"

Madina bi Abul bari
من قبل Madina bi Abul bari , Administrator , amec

Whenenever once encounters consequences where personal issues are attacked, I belive ignorance with patience is the best solution. Also to maintain the kind gesture becomes a challenge therfore it is best to avoid carrying on long unnecessary conversations with customers that would consequently prevent such stituations where an indivial is bombarded with private queries.It is typically unethical beheviour to encourage parties that like to indulge in people's privacy. 

Catherine Ngugi
من قبل Catherine Ngugi , Administration Manager , Realmax Consult Ltd

Everybody needs some comfort, a hug, a listening ear at some point in their life.If i get a chance to offer that,i will wholeheartedly.A customer is also a human being.

padmakumar pathiyil
من قبل padmakumar pathiyil , Marketing Consultant , Management Consultancy

Personal issues will have to be totally ignored and there is nothing official about it. So you should learn to suppress it intelligently when ever it arises.

Syed Imtiaz
من قبل Syed Imtiaz , Purchasing Officer , Ramada Hotel & Suites Sharjah

I think personal issue should be part of personal life when you are dailing as a professional

Mohamed Nasef
من قبل Mohamed Nasef , Western area Manager , Al Mana for medical devices and hospital supply CO

when there is no strong relationship with customers, it will be better to avoid personal issues, yet if personal issues arise I should listen carefully to customer then show up sympathy, it is a sign that customer start to trust me.

Ibrahim Hussein Mayaleh
من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

I believe a sales person should not start talking about personal issues, but when the customer starts, I see it as a positive move. I see it as a signal that the customer wants to get closer. This is an excellent opportunity to show you interest in him and in everything he is interested in. If you do not show that interest, he will see it as a rejection which will have a negative effect on your business relationship.

In businesses where sales is actually a continuous process (for example in service provisioning), you cannot avoid that.

Khalid Kasim
من قبل Khalid Kasim , Financial Services

While talking to Customer being a Sales Person you should not discuss Personal Problem yet if personal issues arises and customer shows interest then this is opportunity to get closer with customer and it is a sign that customer starts trusting me

Wegdan Areshy
من قبل Wegdan Areshy

Yes, I must avoid problems while talking to customers and reaching with the customer to a point of understanding and solution to the problem

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