If a customer complaints about one of your employees, what will you do?

In this case I have to be smart to not lose my businss & employee. So it based on situations:

So first of all I have to understand the situation & liesten to my customer & employee. I have tomake sure this complain not related to non moral thing or any abuse from or employee.

 

1- Explain to my customer what is the importance of our employee to his project.

2- Request from the employee to change his mind & adapet him self with the customer.

3- Meet my customer with my employee

4- If my customer keeps complain then I have to think carefully to avoid the next escalation from customer asking to take my customer out of his business.

5- Switch. Replace my employee with new face from my staff & keep my x-employee in the background to make sure business continuity.

 

 

If the customer still complain & to avoide

erfirst of all apologizing , then the act with the employee cannot be a rule, it depend on the person, if it was first time mistake its enough to talk with the employee, if it was repeted many times he should take a warning letter

i will recommand them but on the other side also listern to both sides of the storie

Carry out independent investigations to find out who or where the real problem is. Without knowing who or where the exact problem is, you can never develop the right solutions. The employee might be the problem or the customer might be the problem; depending of who or where the problem is, you can be able to tailor up effective solutions to eliminate the problem. Ultimately the most important decision is to create a pleasant dialogue intended to reconcile the parties involved as soon as possible so that this problem doesn't become permanent

First serve something like water or else then Apologize in good manners..  and then ask him inshahAllah it will never happens again. be careful dnt say anything about  employee in front of customer

First of all , you sincerely apologize to the customer without saying disparaging words about your colleague,remember you guys work like a team and you have your company's brand to maintain.Afterwards,you take appropriate measures.