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متابعة

Smiling when talking to the phone can be a good thing? True or not?

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تم إضافة السؤال من قبل Therese Angeli Lebiano , Technical Support Representative , Transcom Worldwide Philippines
تاريخ النشر: 2014/08/13
marlo de Los Reyes
من قبل marlo de Los Reyes , Supervisor , Ahmed Hassan Bilal Group

communication is very important but it doesnt matter in every situation..

Jennievic Dela Cruz
من قبل Jennievic Dela Cruz , collections care specialist , convergys

for me, if you are dealing with customer service, it's helpful to smile while talking to customer. i am currently working in a customer service telephone collections department and to assist my customers better, i smile so they can feel that i am glad to assist them aside from my main job which is to collect payments.

George Ngolo
من قبل George Ngolo , Warehouse Admin , InterCity Perfumes

True. It conveys positivity to the person on the other end of the line. Its surprising because people can tell a lot over the phone just by listening to your voice over the phone. Try it next time you speak with a customer service agent on phone or even a friend.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

In most of the cases is a good thing,but it depends how you look on it.

Hiba Lafi
من قبل Hiba Lafi , English Teacher , Khalil Al Rahman Academy

Definitely, this is true. The clients can see your smile throw your pleasant tone and voice, which make them more comfortable , and feel that you are here to help him and you are happy with that. therefore, if your client is upset and angry your smile can change his mode to be calm and relax.  

Syed Tahir Ali
من قبل Syed Tahir Ali , manager , engineering factory

ABSOLUTELY NOT.    it is thinking fo rwomen only ..but if u talking to personal then depend on situation

on job it is not ok..be serious and jsut midn u r job can make women more respectfull and  honour

 

Pallavi Sujeev
من قبل Pallavi Sujeev , Research Scholar , Manipal Academy of Higher Education

True . A smile will help not to reflect the tension of your work in your voice

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟