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In case of conflicts or a kind of suspected violation of policies, should the manager defend his employees?
Always! its the resposibility of the Manager, but also to respect everybodys opinion, and then solve the problem by listening to all parties, preferably together, and try to stear the discussion so they solve the problems themselve. Thats the best and safest way.
It is a wrong example to set by dividing organisational team strength. Work unitedly as all functional areas / teams are the strengths of the organisation to face external challenges.
Its one of the prime aspect of being Manager, how you deal such situation. It should also be tagged in 'Conflict Management'.
It is very important to know 'What is the reason behind being targeted by other dept.'. I will categorise in following,
For sure, I will 'Stand with' in case of operational issue and resolve it on department level by
For 'Desciplinary Issue', it depends on the severiaty of violation, in such case whether to stand with or not clearly depends on following,
For 'Personal Issue', most probably 'I will not stand with provided if violetion of organizational code of conduct',