What will you do with a customer who always complains and never satisfied?

Satisfying all people is a mission impossible. Customers sometimes tend to be more people than customers, thereby crossing the borders defined by their relationship with you. Well, you are there to set these borders clear and straight, when necessary, without being rigid, unfriendly or unhelpful.

 

Satisfying all customers is a mission sometimes difficult but mostly possible, since it is governed by certain rules of communication and engagement, the most important of which, that you should always do your utmost best to keep THEM satisfied and (only then) YOURSELF satisfied with your put in effort.  

 

If you do so, you will most likely feel less guilty about it and your manager too, for acknowledging that you're just dealing with an "exceptionally" not-king-like customer. Such customers do exist too and there is no blasphemy in stating this.

Accept that there are some people who will never change, despite how much help, how much information is available and how much of a difference it would make in their lives if they were to accept and adopt it. We can never know every aspect of anyone's life to either understand or judge why someone behaves the way that they do, there are far too many variables.

You just need to continue offering the best service you can offer.

I worked as CS at VF UK. I met several people like that. I used to make them feel that I exerted a great deal of effort whenever I did anything to help them out EVEN if I didn't. And always told them that it was an exception just for them. It usually worked out though

agreed by ghada sameer.......... NICE ANSWER

You can’t have a business without having customers and unfortunately, where there are customers, there are also “difficult” customers. We’ve all had to deal with them in varying degrees- the customers that argue, yell and complain, the customers that call/email constantly and want you to be available at all hours of the night, the customers that are never satisfied, the customers that are looking to get a freebie, etc.

Wow them with an apology, even if you haven't done anything wrong (in your vision anyway). Then, if they're local to you, take them out for a meal. We are all connected by our stomachs, and if you can connect with someone over food, it makes a lasting impression!

Dealing with difficult customers is the same as dealing with a difficult spouse. First SHUT UP AND LISTEN until they are done. Then, repeat back what they said and make sure that you are on the same page. You then can reason with them. Most people just want to be heard and respected.

We're not buses. We don't HAVE to take every paying customer. We can pick and choose the people with whom we do business. We are always polite, but always firm. If a customer is not persuaded to return the politeness, we make it clear that we are free to choose not to work with them. It sounds harsh, but i've found that reminding people that we are not in the doormat business is actually more effective than taking "the customer is always right" to absurd limits.

Hello,

Sometime dealing with customers at profeesional level may not work out. His /her anger / frustation may be backed by the fact that he / she might be meeting ten different salesman throughout hte day who try to pitchin their products. You doing the same are no different from others.

in my openion, better we start our meeting with some informal talks (to clear the air. During that5 odd mintues talks we can figureout his likes, disikes, mood etc which we can use later during our sales call.

Nothing I will let him complain every time he come Because if he really dont like it he will not come again. The way you did say that he come all the time and he complain ,That's how I do

As a good marketeer one should always educate his/her customer regarding the product and services and it also helps with complaint management.

After appreciating all the above answers given , I would like to suggest you a few tips. First check your side of giving the servce. Is my service appropriate in quality and quantity for an average customer ? Then you will judge weather the problem is with the customer or you. Second check the way you used to collect feedback from the customer. Most importantly , if you used facial expression or words ... Of the customer , there are still rooms you may misunderstood the customer. In this case you should make sure what the customer mean by using another alternatives. The following example can connotes the same idea (in Greece, Macedonia, Bulgaria and Albania a single nod of the head up (not down) indicates a "NO". , or ambiguously nodding head up and down in most cultures mean "YES".source:Wikipedia.org. ) Last but not least this shows your commitment to make customers happy , hence I like to say keep it up.

The always-complaining customer still returns so that is a positive meaning there is something you are doing right that makes him/her come back.

Keep listening to the complaints and try and improve on your product/service if you find the customer is right about it.  Otherwise continue what you are doing and enjoy the patronage of such customers for a long time to come.

Customer is always correct, Offer great communication, assure them that you are listening and always have an immediate solution available.  Never take anything personal and always remain professional with a smile .  In the past I've worked with very abrasive customers of this caliber that always inquired to work directly with me personally.