What does "CRM" refer to?

CRM Basicaly referes to Costomer Relationship Management which generaly includes pre sales, on sales and post sales communication and activities. This is the most powerful and only source we marketers have, for retaining any customers for a longer period with you. Always remember retaining an old customer is more profitable than compared to creating a new customer it works in80:20 ratio, due to this it is always advised to develop strong CRM skills.

Ofcourse, CRM Basicaly referes to Costomer Relationship Management which generaly includes pre sales, on sales and post sales communication and activities. Now this is a vital part at E-Commerce business as well as After sales activity to keep your customer for life with your product range increasing.