أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
1. putting myself into a customer service mindset.
2. listening actively to what my customer is saying
3. Repeating the problem to show the customer I was listening
4. Find the root of the problem
5. make sure that my body language also communicates this understanding and empathy.
6. Present a Solution
7. take action immediately and Explain every step that I’m going to take to fix the problem to my client
8. Use the Feedback to reduce the risk of the situation happening again
I will first try to contact the customer and talk to him. I will listen to him patiently fo find out why he is not satisfied with our pruducts or services. Then if the problem is related to product quality and is genuine, I will ask the production department to look into it. If the problem is that our staff is not listening and addresing his problems, I will talk to the staff to improve it so that we can avoid loosing a customer. I hope these are the ways we can satisfy him/her.
The client should not be angry Tjadelh or modify the sincerity of his words and what I said Matrade would say to him, God willing, just sit down and solve your problem will be until the end of a cup of coffee, for example,
