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متابعة

What is issue resolution ?

Is it always in the power of the rep to resolve the issue?

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تم إضافة السؤال من قبل Subhranshu Ganguly , Quality Analyst. , WIPRO
تاريخ النشر: 2014/08/28
Ugochukwu Nwadiuko
من قبل Ugochukwu Nwadiuko , DIESEL STATION ATTENDANT , G.U.O TRANSPORT COMPANY

When a customer bears no grudge against you or your product after a conscious effort by you ( by a ' fail' in delivery  or  service provision) then an issue is resolved.  It can also be said to be when a customer is happy after a dissatisfied  disposition towards your product.

Kim Hylton
من قبل Kim Hylton , Customer Care Agent , Vistaprin

It may not always be in the power of the rep to resolve the issue for the customer however all efforts should be made to ensure that the situation is resolved on the first call so that the customer effort is minimized and may not be left frustrated.  

المزيد من الأسئلة المماثلة