أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
What happens when a customer marks down an agent in technical skill. Is it that he has no technical skill or that he is unable to explain the technical steps done to the customer .
Im not entirely sure.
I think Tech savy rep is an individual who works with technologies, computer, and accessories to resolve as many user-reported problems as expertise permits using available tools and resources while following procedures and policies for the handling of cases.
