أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
If an agent makes a typo error in spelling the customer’s name it can de a major reason for the customer becoming a detractor. So is the use of phonemics in the verification process the answer.
Thank you for your request.
Apologies but I have no idea what tool usage error is.
