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Is it prudent to use the hold button too often. Is the mute option better than the hold option. In the hold option the customer listens to a music which the customer may not like. But in the mute option there is total blank and the customer might think that the call had been disconnected and disconnect the call.
A button on a telephone that a user presses to interrupt a call temporarily while answering another incoming call or hold the call till the next person is available.
Hold is better than mute, with hold, you know the call is still connected.
