أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Is it true it means many things. Could be total calls handled, quality of customer service given found out by the s-NPS, % promoter -% detractor survey, or is it revenues per call (RPC).
Service Level can be defined as the service quality for a given activity.
Service levels may relate to:
Reliability of Service
Quality of Service
Quantity of Service
Safety/Risk/Security
