أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
People bouncing me from one to other or put me on hold ! Ultimately call dropped. Now what measures should be taken to prevent this situation? Whom to Blame? Find out where the problem exist?
First of all before preventing the situation and finding out who to blame, we should get into the real issue of the customer and help solve it. Apologize to the customer about the situation and gain back the customers trust to the company. After resolving the customers issue then find out where the problem exist its not that we look someone to blame but at least in this case we can prevent same thing happening in the future and make quality calls.
