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What are some phrases that you can use when handling complaints?

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تم إضافة السؤال من قبل salah hamza , Catering Sales Manager , Al-Washim company for food services
تاريخ النشر: 2014/09/01
Irina Chepel
من قبل Irina Chepel , Personal trainer , Freelancer

Agreeing with customer's unsatisfaction, phrases that shows that you are "on his side"

Umbreen Sultan
من قبل Umbreen Sultan , Collection Officer , Hadaf Al Khaleej, Tahseel

humans are subject to errors.

 

Shaher Rawashdeh
من قبل Shaher Rawashdeh , Sales associate , DGS

Can you hold for a minute. will get in touch with the technical team and your problem will be resolved as soon as possible

مستخدم محذوف‎
من قبل مستخدم محذوف‎

agreed with all

padmakumar pathiyil
من قبل padmakumar pathiyil , Marketing Consultant , Management Consultancy

Anything that is going to make the customer important will make the customer bit comfortable. Normally asking questions is one way of making the customer important. I have mentioned some of the phrases which i feel can do the trick.

" I can Understand your concern"

" Can you please elaborate on the issue"

" How may i help you"

" You are absolutely right " but then again.

" Don't  you feel an email to me in this regard would be better?"

" Shall I get back to you after I consult with the concerned department?"

" How do you think in your opinion this can be sorted out?"

" Will a standby unit serve your purpose?"

 

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