PART 2 STAFF COMPETITIONS: MR MOTIVATOR, WHAT DO YOU THINK OF THEM? Because of length, I will divide this in 3 parts: please comment on part 3!

There’s too much to write on this so I’ll break it down like this: Things to do: Define clear targets Identify exactly what you want from this competition: is it to promote a new item? Is it a spike in Average Spend? Is it to increase staff/customer interactivity? It’s crucially important you define the reason well as you will have to convince every single staff member with it. Identify a clear life span for the competition…and don’t be scared to run even overlapping ones! Talk to your teams both individually and in a group meeting. Be enthusiastic, admit why you’re doing this, don’t hide your reasons (they are intelligent people, all of them) and show them what’s in it for them. The prize and the glory! Convince all, on a one to one basis, that there is "glory" beyond prize. Make absolutely sure they taste and know the item very well; they will need to sell it for you. Ask them to describe it to you, get them to do role-play. Once you’ve identified your driver motif and spoken to your team, create relevant charts that will not only include the actually scores but also engaging messages like “Watch Alexandra overtaking Peter next week?” or “Is Michael losing ground, will he keep3 spot?” and add photos if you can. These are important as it tells all you’re passionate about it and that you’re monitoring each and every performer. No matter what else happens, religiously update that chart weekly. They will be waiting for it and gagging for them soon! Make a point of touching base with all performers and ask them if they need help, coaching, training, encouragement…anything! Be absolutely even handed and fair, you are a leader and they are your troops. You must be seen as impartial at all times. Engage all! Couple kitchen team members with waiting staff so that the kitchen team member actually shares some of the prize and pushes the waiter to perform.