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متابعة

When you handled customer complaints, how do you know if your customer was really happy?

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تم إضافة السؤال من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
تاريخ النشر: 2014/09/04
Rasha Maarabouni
من قبل Rasha Maarabouni , Executive Registrar , Lebanese International University

1. Ask Them

2. Create questionnaires and surveys

3. Conduct focus groups

4. Connect on social media

padmakumar pathiyil
من قبل padmakumar pathiyil , Marketing Consultant , Management Consultancy

There is nothing wrong to ask a customer whether he is satisfied with the service provide. this will reveal his feelings.

Omer Mohammad Awais
من قبل Omer Mohammad Awais , Senior Sales Consultant , Dar Wa Emaar

face expressions tells every thing & if you are handling complaints through emails or phones then their reply tells you they are happy or not , if you are getting good response obviously customer is satisfied.

Pramod Kumar Rao Posina
من قبل Pramod Kumar Rao Posina , Managerial , Interglobe Aviation

When he says he is happy. A customer spending his hard earned money will never fake his satisfaction. 

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