How can call center improve customer satisfaction?

1. Courteous

2. Prompt response

3. Fast query resolution

4. Respect

5. Communication skills

6. Knowledge of products/service

 

* Show respect

*Always put yourself in the customer's shoes.

*mention the name.

*Product knowledge.

* exceeding the customer's expectation.

*to lesten and not to hear.

 

1. Know your product and listen to the enquiry
2. Never say I dont know or No
3. Solve the enquiry and if you can not then take the customer name and number and tell the customer that you will call  back with the solution

1.Listening to the problem or requirement.

2.fix it from the first call, if possible.

3.follow up the case .

4.take care of the customer/ he is the VIP person here.

5.stay calm, patient & ready to help, etc...

By giving the exact information and details. For customer 

1. the agents should be fully aware of the product/service they represent to be answer any question asked by the caller

2. should be attentive empathic listener, not just hearing the inquiry/complain thrown at him by the client

3.the agent should be creative in finding ways to help

4. the agent should be fast and geniunly willing to help the clients

train the staff shair the idea improve the team work improve the communcatin with other department follow up complaines call the customer for quick servy 

 

by listening properly to the customer and to meet their needs with your all confident product knowledge and abilities to encourage client.

call center improve customer satisfaction by providing customers for what they need better and faster and it is also possible when you'll have these qualities:-1)Good Listening Skills;2)Good Product Knowledge;3)Be Patient;4)Never Say "NO" to your Customers;5)Be Courtious and Polite;6)Fix The Issue From The First Call,if possible;6)Follow Up The Customers By Giving Routine Check Up Call;7)Be Confident and Put Yourself In Customer Shoe and always be ready to Help.

 

The most important things are:

- Show respect

- Let hem feel your involvement and you care

- Be polite and friendly

- Help hem as much as you can

- Always end the conversation with the question, can I help you with something else?

By Providing them Excellent support.