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What metrics should be used to manage a program (program management)?

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تم إضافة السؤال من قبل Salauddin Mohammad , Sr. Manager, Software Development , Aspen Technology Inc
تاريخ النشر: 2014/09/09
Raafat Sallam
من قبل Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.

1- ROI ratio

2- Sharing resources effectiveness

3- Projects coordination effectiveness

hossam azzam
من قبل hossam azzam , Fast food restaurant,s manager. , alexandria-egypt

Agreed with Mr.: Rafaat,s answer

Gourab Mitra
من قبل Gourab Mitra , Manager IT Project Program and Delivery Management(Full Time Contract/Consulting Role) , IXTEL(ixtel.com)

The following, as suggested by experts is a good example of the metrics. There can be more beyond this depending on the line of business:

 

 

Project Management   

Project Time Project Cost Project accuracy (specifications met) Change requests Quality Safety (if applicable)

Project Success

Benefit(s) to the organization Stakeholder satisfaction Users satisfaction Number of issues recorded since implementation Ease of use/quantity of use Happiness/willingness of end users Solved problem(s) project was intended to solve Un-intentional improvement/complication to processes/procedures

Business Success

Cost savings/cost reductions ROI (Return on Investment) Return on expectations Competitive advantage Improved operating efficiencies Opportunities in the future Expanding or improving core competency Enhance productivity Reducing paperwork Reducing manual processes Real time processing/real time reports Increased accuracy / quality improvements Customer service improvements Resource management improvements Support business growth Building external linkages Increased flexibility Empowerment

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