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Its a give and take process.in my opinion before employess they are human beings and every human being has its self respect..If you treat them well you will definitely get respect back from them.
I believe the true Professional will not do the same. because he understands these coustomer are his only assets by which he can reach on his career milestones. Secondly He have to understand that the current management is only a station in his career destination.
Most often employees Sales/ Marketing Job exhibit a dual character....those who are good at their boss are bad at customers and vice versa. (Need not be in all cases)
This is more often witnessed in Restaurants: There those who are hovering around the Manager/Cash department are less responsive to the Customers...Often a loud shout is required to catch their attraction.
one is able to serve the external customer to the extent they are able to serve the internal customer within the organization in question! Tom Reilly the sales guru says, organizational excellence is the outcome of how employees approach their careers, how they interact with their peers and how they engage customers. everyone in an organization has a customer - internal and / or external. Everything you do to serve the internal customer has an outward, rippling effect on your external customer. I totally agree with the thought that one should first build trustful and enabling internal environment to be able to build meaningful and lasting relationship with oversees customers.
THERE is a saying ,,,, EVERY ONE WANTS TO BUILD A STRONG RELATIONSHIP WITH CUSTOMERS BUT NO BODY IS INTERESTED TO MAKE THAT STRONG RELATIONSHIP WITH OWN EMPLOYEES,,,,,,,,,,,,,,,,,,,,,,,,,,, YES , AGREED , YOU MUST KEEP A REVISED CONSIDERATION ON YOUR TREATMENT WITH YOUR EMPLOYEES,,,,
lead by example. this axiom is valid in any business. ofcourse your management skills in regard to your employees will reflect in the manner they're dealing with customers. moreover, bad treatment may reflect in employee moral and affect performances related to customer services
Sir It's not true. No matter how the boss treats the employees, they act professionally while dealing with customers/clients because it is their bread and butter. If company loses customers/clients, it means employees have to find other jobs..
Boss's mistreatment may impact the day to day work of employees, but it will not result in bad treatment of customers..
I don't think it is always true. Manager's treatment may affect the satisfaction and motivation of employees, but good employees who believe in the company and not the manager, shall ignore his bad treatment and keep treating their customers well. They do it for the sake of the company that pays their salary.
Of course your bad treatment will affect those employees who do not feel involved in progress or success of the business. They will become careless about customers or market satisfaction.
It depends on the professionalism of the employees and their background.in high end companies it usually doesn't affect the actions of the employees as each professional is concerned about building his knowledge and career,the aim of the employees is on their personal professional growth and reputation.they will never sacrifice their careers with such unprofessional attitude.
Condition #1
May be
Employer or Manager treats Emp.( Bad) x Employees response to customers ( Good )
= Customer satisfactions ( Good )
Condition #2
May be
Employer or Manager treats Emp. (Good) x Employees response to customers (Better )
= Customer satisfactions (Better)
Condition #3
May be
Employer or Manager treats Emp. (Bad) x Employees response to customers ( Bad )
= Customer satisfaction (very Bad )
Condition #4
May be
Employer or Manager treats Emp. (Good) x Employees response to customers (Bad)
= Customer satisfaction (Bad)
Condition #5
May be
Employer or Manager treats Emp. ( Better) x Employees response to customers (Better )
= Customer satisfactions (Best)
Condition #6
May be
Employer or Manager treats Emp. ( Best) x Employees response to customers ( Best )
= Customer satisfactions (Excellent)
Very much true. If the employer gives his trust and authority to the employees, they may go extra mile considering that a constant monitoring and follow up must be in place. Furthermore, there must be openness in the organization in order to have a good and clear communication channel between employer and employees. This helps in either directions, employer remains aware that what his employees think about him as well as employee has a clear understanding what his employer expects from him.
