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How DO YOU MANAGE REJECTION FROM A CUSTOMER?

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تم إضافة السؤال من قبل CYNTHIA OJANJI , Strategic Business Unit Head (INTERN) , United Bank For Africa, Kenya
تاريخ النشر: 2014/09/16
Damian  Noel  Ignatius Ignatius
من قبل Damian Noel Ignatius Ignatius , Group CO- Ordinator , Ajuba Solution Limited

Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust." Having the right attitude about a no can really go a long way toward getting more yeses. If you hear "no" a lot - too much -- it is probably a hint that you are doing something wrong. The challenge then is to zero in on what that thing is. It could be any number of items:

 

Your pitch may be off, or too long, or not detailed enough.

Your product could be too expensive, or maybe too mediocre.

Maybe your offer has no compelling call to action. After all, what is a no except a prelude to the next yes? As they say, smile and dial, smile and dial. As long as you keep throwing stuff against the wall, something is bound to stick.

SEYDOU KONE
من قبل SEYDOU KONE , conseiller clientèle , webb fontaine

en fait le rejet ou le refus d'un client n'est pas un mal en soit. Le non du client aujourd'hui peut être un oui demain , donc le rejet du client permet au manager de s'armer de nouveau et de conquérir ce même prospect jusqu'à ce qu'il devienne un client.

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