أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
"Business Process Management" by Howard Smith and Peter Fingar, published by The Third Wave, MK Press. (from2003)
Another one is "Process Management: a guide for the design of business processes", by Jarg Becker, Martin Kugeler, Michael Rosemann (2003). This one is geared towards a process-focused company, so if you're intending to transform a department/company into one that is built around its processes, this might be more relevant for your situation.
