ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

What are some common barriers to effective communication between Employee and customer?

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تم إضافة السؤال من قبل wasiq waheed , FRONT OFFICE SUPERVISOR(Looking for a New challenging position In U.A.E) , SHELTON HOTEL
تاريخ النشر: 2014/09/20
Saiful Islam Hiron
من قبل Saiful Islam Hiron , Site HR Manager , Handicap International

1.    Lack of planning

2.    Unqualified assumptions

3.    Semantic distortion

4.    Poorly expressed messages

5.    Poor Listening and premature evaluation

6.    Distrust, threat and fear

7.    Insufficient period for adjustment to change

Ibrahim Hussein Mayaleh
من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

- No listening ability from both sides (communicating on two different frequencies)

- Over- under estimating of customer's level of education/ knowledge

- Anger and lack of patience

- Lack of knowledge

- Employee has no sense of customer satisfaction

- Employee has lack of Involvement behavior

- Arrogance

- Lack of mutual respect

 

 

 

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