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I agree. Every employee should deal with customers with tact!
Every organization has direct or indirect affects to his customers so:
>> How they will achieve their goals if customers are not satisfied.
>> How they will earn if they not care for customers.
>> How to increase the circle of development if their main customers are affected.
>> How to increase more customers if they ignore the current customers.
>> How they will plan their strategies if they not add one point of customer response.
So it's not to open one window customer service it’s a complete planning from A2 Z to plan, execute, and deliver the best service to gain financial benefits with top customer satisfactions.
Yes I do agree with you100% because customer is first to achieve the business sustainability. All departments have responsibility to achieve the organizational goals and objectives.
Yes it is true. the customer service executives are directly involved and others are indirectly involved in customer service activities. Even a tea boy is supporting the cause by energizing the executives by the timely supply of beverages.
In a services industry, customer service is the blood and bone of the business. It operates as a success lifeline.
Refuse to focus on it and the business is likely to deteriorate.
Yes sure. The whole company are running after this valuable prey. It is everybody's task to do his part of the job to fulfill customer's requirements and to reach his satisfaction.
In each and every field, we have customer service be it direct or in direct. Unless and until we communicate and serve the prospective clients our job as an employee is incomplete.
