Did you ever have a finished product that was disappointing to the client? How did you handle the situation?

Stay calm and Don’t let your emotions get the best of you.
The first thing I do is research to figure out what the solution might be, Then talk to my client in person or over the phone not through email so we have a two-way conversation.

Hi Reem Boudraa, Thanks for Inviting Me to Answer this Question.
During our Back and Forth Discussion over Emails and Video Conference we Make Sure everything goes as per the Plan.
If the Project goes as per Client’s Requirement, then there is question of Disappointment.
But however, if the Client is still Disappointed over the Finished Product, then we should Consider Fawwaz Siddiqui’s Answer.

Ya last 6 months ago.
Its about he new Camping of Powder Juice.
I Worked all the 2 months day nights.
But the Client was unhappy...finally i mange by calling meeting with him personally it take 2 days.

Did you ever have a finished product that was disappointing to the client? How did you handle the situation?1.
It is important to identify if this customer is a one- time customer or a loyal customer of the organization for long2.
Most important aspect of dealing with the disappointed customer is to first sympathetically listen to his grievances on a top priority basis to demonstrate that you care for him3.
If the product or the service has disappointed the customer , find out why that is the case.
Knowing the exact reason is important to the exercise of finding a solution4.
Is the disappointment due to customers fault or because of the inherent shortcomings in the pill be product or service.5.
If it is due to customers fault, then assist him and offer an appropriate solution to overcome the situation.
He may still be willing to pay for your services if he is convinced of his faulty handling of the product.
By providing a amicable solution you will have in fact earned his trust and loyalty6.
If the product / service is faulty , hold due discussions within your organization to see if that is the case.7.
Once the fact of a faulty product is established beyond doubt, simply admit to the customer and explain how it can be rectified or duly compensated to meet his satisfaction level.8.
Since the customer is justified in his complaint that the product was a disappointment, it should be taken as a legitimate feedback from the customer and steps must be initiated to bring about changes in design and delivery etc.
It is most important that such cases need to be handled with all sincerity to gain the trust of the customer.
The impartial handling of the situation may actually prove beneficial to the supplier of the product or service as the increased and sincere interactions create stronger bonds with the customer and he may graduate to becoming and remaining loyal customer is sincere.
Genuine concern for the customer helps the supplier of product or service to realize the life time value of the customer