أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
<p>What are the other skills do you think are vital?</p>
A good listner. Good probing skills. Beintg of cool temparament. Able to deal with irate customers and not to take it parsonally at the end of the day. It is difficult enough on the phone. But it is more difficult face to face as there is no MUTE or HOLD button to escape from the customer.