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Reducing Conflict
Overview
Lose-lose methods: parties to the conflict episode do not get what they want
Win-lose methods: one party a clear winner; other party a clear loser
Win-win methods: each party to the conflict episode gets what he or she wants
Lose-lose methods
Avoidance
Withdraw, stay away
Does not permanently reduce conflict
Compromise
Bargain, negotiate
Each loses something valued
Smoothing: find similarities
Win-lose methods
Dominance
Overwhelm other party
Overwhelms an avoidance orientation
Authoritative command: decision by person in authority
Majority rule: voting
Win-win methods
Problem solving: find root causes
Integration: meet interests and desires of all parties
Superordinate goal: desired by all but not reachable alone
Summary
Lose-lose methods: compromise
Win-lose methods: dominance
Win-win methods: problem solving
conflicts arise when there is no documentation. Be clear and concise about everything you need to do in your life, job or business. Avoid negative feelings. Always be positive.
For conflicts that are most likely to have adverse aftermath, use the following conflict resolution techniques :
- Engage for resolution through dialogues for compromise or amicable settlement.
- In case dialogue fails resolve the conflict, enforce your judgement to be complied by conflicting parties.
- Still if conflicting parties fail to comply then initiate corrective or disciplinary actions.
For conflicts that are not having adverse aftermath, use the following conflict resolution techniques :
- Avoidance to let the conflicting parties sort out the issue themselves.
- Exploitation by taking advantage of the conflicting parties to benefit the organization.
1. Avoidance, Acommodative or Dominance resolution leaves high residue.
2. .Collaborative resolution leaves no residue.
First you must have mastered your business, you will shorten the road
Second, you must be familiar with the aspects of any issue will be discussed with the client
Third, you must be patient and self-confidence
Fourth, you must be quiet tone of voice
Fifthly to put yourself in place and that the client is trying to meet its needs
You must meet the employee ethics recipe to ensure that access disputes
