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متابعة

Which one of the following should IT services deliver to customers?

<p>Capabilities</p> <p>Cost</p> <p>Risk</p> <p>Value</p>

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تم إضافة السؤال من قبل Labeeb Abdul Kareem , IT Support Engineer , Access Computers
تاريخ النشر: 2014/10/12
Mohamed Abdallah Mohamed Ahmed Abbas
من قبل Mohamed Abdallah Mohamed Ahmed Abbas , Service Management Office (SMO) Director , Riyadh Municipality

Value 

Qusai ALHejazi
من قبل Qusai ALHejazi , Sr. IT Consultant , Freelancer

It should be Value. Once IT delivers value, IT will deliver the rest.

Mohammed Hayat Ahmed
من قبل Mohammed Hayat Ahmed , Team Lead-IT DataCenter Operations , Confidential

According to me its "value" because Service is a way of delivering value to customer.

Mohammed Thiab
من قبل Mohammed Thiab , Founder / Chief Consultant , MV Consulting

I would vote for "capabilities" as the right answer

Anas Jalal Yahya
من قبل Anas Jalal Yahya , Service Delivery Manager - Project Manager , Diyar Middle East

Answer is C. Value

Ahmed Helal Hassiebo
من قبل Ahmed Helal Hassiebo , Sr. Project Manager , Itqan Systems Alarabia

Any good IT Service Management Implementation should Deliver the Capabilities, Value with continues improvement for the Operation been serviced by IT. 

Rikish Dattani
من قبل Rikish Dattani , Network Security Consultant , European IT Multinational Company

Capabilities is the right answer. However, other resources such as people, money, IT infrastructure helps to deliver an IT services to customer.

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