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متابعة

Why do customers ask to meet the manager in case of complaints?

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تم إضافة السؤال من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
تاريخ النشر: 2014/10/12
Radha Krishna Chillara
من قبل Radha Krishna Chillara , Department Manager , Shoppers Stop Ltd

In most of the cases they think that they will get a instant resolution from the managers as the subordinates don't have the complete authority to take decisions.

But in case if the customer is getting proper & positive response from the subordinate employee, then they are doing a great job where there is no need of approaching the manager. 

Amna Tamim
من قبل Amna Tamim , Administrator , Damodar & Co. (1992) Ltd.

The word 'manager' says it all. He is the one respinsible for all activities in the company.

Managers are there for;

Organising

Monitoring

Managing

Executing 

Directing

Solving all company related activities..