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The Characteristics of a Customer Service Professionals are:
1. Patient- Every Customer Service Professional should be Patient because you will face A LOT of customers everyday and they differ from each other. Some might irritate you, so you need a lot of patience.
2. Good Communicator- You need to be able to listen and talk effectively so you will communicate with your customers properly.
3. Multi-tasking Professional- Sometimes being a customer service professional can demand more from you. So you should be able to do more than one task a time.
4. Positive- You always need to be positive so that you can deliver positive outcome every time you interact with a customer.
Flexibility.
deal with pressure.
communication skills.
1. Standard communication skills.
2. Diplomacy and sensitivity in dealing customer.
3.Flexibility.
4. Professionalism and Reliability.
5. Ability to deal with pressure.
1. Job Satisfaction.
2. Commitment.
3. Organizational Citizenship Behaviors.
