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متابعة

How can I get help to implement the ITIL processes of service desk software do? Please help me to get the project done.

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تم إضافة السؤال من قبل azad reza , student , uni
تاريخ النشر: 2014/10/13
Umer Saeed
من قبل Umer Saeed , Security Consultation and Vulnerability Assessment , Entrepreneur

If the aim is to illustrate for some presentation, getting an ITIL certification will clear most dust for you. If its a live project, gather and sort out the priorities first and then put questions. For that, I assure you, You will receive help.

Geoffrey Mulenga
من قبل Geoffrey Mulenga , SAP Implementation Project Manager , Millennium Challenge Account Zambia

I suggest that you first acquaint yourself with the basic processes of ITIL. ITIL can be complex to implement if you have not identified what you need to address in the organisation. There are about26 processes listed in ITIL. With the service deskk software, what is it that you are trying to address? Is it the delivery of efficient and effective service to th e customer? Is it merely aligning IT with business needs? or simply capture data for the purpose of knowing what is happening, where it is happening and how often it is happening?? Let me end here for now.