Three most important features in customer service

1. Communication skills
2. Listening
3. Reliability

1:Patience

2:Expediency

3:Thirst for Improvement

(i) Customer is "not" always right, they just need to be educated as to their "wants" versus "needs."

(ii) It takes years to win a customer's heart; but, only takes a second to lose it.

(iii) Controlling Customer's Expectations is the key to a successful business partnership/collaboration.  We need to stop thinking "once we sold it to the customer, the relationship has ended."  In fact, Sales initiates the relationship with the customer(s) and service continues it.  Let us say Sales to Customer is like getting engaged, the Service to Customer is like getting married and continue to foster that relationship.

Speed in service delivery

Quality of service

The diversity of service

I think the three important features are:-

Quick

Accuracy

Credibility

1. Listening
2. Constant and rapid feedback
3. Emotional Intelligence (the most important)

Of the most important features customers forcing employees to service customer service customer respect and patience, even if the client sometimes exceeded, as well as cooperation and participation in the working group, which increases the expertise and skill

Agreed with colleagues answers

1.Patience

2.Communication skill

3.Simplicity and correctness ( while answering)

Listen more and speak less