Do you agree with the statement that strong Internal Audit department leads to higher customer satisfaction?

Yes is the Word .

 

My View : The More Internal Audits In Our Work System - Leads to Better Quality Of Product / Service - Leads to Good Product / Service Offered In Market - If Our Marketing / Business Development Activity Is Strong - It gives our Sales Team An Edge to Sell the Product . Because, Higher The Checks In Our Internal System Mechanism While Production / Manufacturing the better it is for the last to play . The Playing field is Well planned .( Eg : In Earlier Days Coaches Used to train a Guy or Girl at the Pitch (or) Playing Ground but today they teach better at Computer & then ask them to replicate at the field & Show results, so times have changed. We Have to be Methodical If would like to remain in the race / competition ) .

 

This is very true.Internal Audit leads to making sure that internal procedures and the process goes smoothly by making sure everything is working inline with the SLA and other guidelines set in place.When the internal audit department is strong, any discrepancies from the norm are noticed and addressed as soon as possible, all these will contribute to a better service delivery and hence in turn better customer satisfaction.

 

I’m sorry to sing a different tune; the good customer service is related directly to the management not the internal audit. Indeed, the internal audit helps the management to achieve its objective but this will not change the responsibilities of the management. As the good customer service should be defined by the management, it is not an absolute measure as it means cost, and it should be justified by the expected revenues.

 

In the end, let me rephrase the question: is bad quality customer service means bad internal Audit??

 

if we consider quality assurance is an Internal audit department role, the answer will be yes.

otherwise not necessary.

A risk based  Internal Audit function that meets IIIA standards will add value to any organisation and in doing so will potentially improve either or both 'internal' and/or 'external' customer satisfaction where improvement is possibe. Internal Audit can achieve this by

• understanding how the organisation intends to achieve its objectives
• reviewing the corporate methodology for identifying, assessing and managing risk and where relevant agreeing appropriate management actions for improving performance.

[NB  The above response is based on the philosophy that any person or function in an organisation that provides a service or output to another has internal customers. A properly structured organisation with efficiently designed processes will thrive when its internal customer satisfaction is optimised since this will result in 'external' customer needs being met optimally.]

Yes I agree, because the internal audit focus on identification of any risk that will prevent the organization to achieve its objective and rate it and recommend actions if the control not enough to mitigate this risk. So the main objective of all companies that to satisfy customer needs after considering also their shareholders. Then if the internal audit work in efficient manner theses objective will be reached including customer satisfaction.

the basic work of IA Dept. is to identify the risks that business faces, based on this yes it will