What's the ERP/CRM system you use in your company? and why?

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The CRM system we are using is Pipedrive. We mainly use it to categorize and monitor our clients through. It is a tool that we use as well to identify to which step we have a progress with our clients in terms of their potentials for having business with the company, there level of satisfaction and to add the feedback and comments shared y the client as a reference to the Account Management Team.

As for ERP, is Menavip. The ERP is used by different channels, yet eventually for the same purpose, which is logistics and supply chain.

The ERP we can track and monitor orders and their status. It is also used for monitoring and undating clients' stock, inventory rerports, logisctics and Customer Care performance.

Hi

We use the CRM program

The reason for using this program is:

Save customer data

To improve customer services

Ease of output data is correct, accurate and fast

Ability to repair and modify data

Follow up customer sales

Helps to categorize customers

Provide the right service for each customer

Reduce cost in time and effort

Helps to get the right decisions

Helps in sales development

ERP means ( Enterprise resource planning ) which is One of the information projects that was designed to coordinate all the information, resources and all the activities that are necessary for the process to be carried out in full and complete ,

CRM is a part of ERP that mean ( Customer relation management ) which is One of the programs that connects all processes related to sales, marketing and customer service in one range and facilitates the user to extract any information or process specific .

Actually my company bought this system in order to facilitate the work tasks and the speed of completion of the company's employees and cancellation the majority of paperwork and be all sections of the company linked to each other on one professional system .

Regards ,,

ERP system (Enterprise Resources Planning) use for Planning for your company, In order to smooth flowing of your product. We can trace our product when you order your product. 

For many years and in diffrent business lines,I participated in designing , developping, setting up and operating many of ERP and CRM` systemes:  NVIS` ERP and CRM which is an oracle application , BAAN `System, IFAST` system and currently in my company we setting up and operating by AX` dynamics for Microsoft Office 

Microsoft AX2012 R2.friendly interfaces and variety of consultant existed

 ERP - Enterprise Resource Planning, which  means  many Enterprise companies use resource solution such as SAP to manage their day to day operations, handling data like customer records, product pricing, & inventory. And CRM  Customer Relationship management  CRM tools can help you keep track of all your customer data and maintain the necessary communication that you need to provide the best service for your customers. 

SAP Busines One ERP 9.1 as its is covers all the modules areas required to manage accounts and finance of a Company. Relaiable and User Friendly.