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How to Improve a Company's Responsiveness to Improve Customer Service?

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تم إضافة السؤال من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
تاريخ النشر: 2014/10/29
VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
من قبل VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

Proper evaluation of feed back and appropriate corrective measures. 

ALAMGEER HUSSAIN HASHMI
من قبل ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

Customer Service should ensure that you end up with a satisfied customer and the responsiveness should focus on build a strong relationship between a customer and company.

IRPHAN GHANI
من قبل IRPHAN GHANI , Senior Management , A

Promptness and quality of input.

Mamdouh Manie
من قبل Mamdouh Manie , Executive HRC local sales manager , Ezzsteel

rent call center seats, and toll free number, 

reinforce presence on Facebook and company  website, and twitter

 

ensutr that this feedback is reviewed and problems analysed and solved

put these details in product manuals 

 

Faraz Shiwani
من قبل Faraz Shiwani , Managing Partner , Shiwani Traders

Dear Ibrahim Hussein Mayaleh

Customer Service is the most essential and necessary part of today's corporate world. There are a lot of things a company can do.

Now when I do not know what you are actually doing, and what sorts of problems you are facing, how can I advice, you have got enough general advices.

In case if you need more realistic advice, please inbox me, and we can work together to help you out.

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من قبل مستخدم محذوف‎

1. extensive Training for all representatives to understand the basics of customer service and how they should treat customers, and they also should also know everything about the products and services thoroughly to help resolve issues quickly.

2. offering a knowledge base with potential solutions.

3. Review customer calls. to Look for weaknesses in the conversations that can address one-on-one with the representative or with a group.

 

 

Rehan Shaikh
من قبل Rehan Shaikh , Reservation Officer , Pearl Continental Hotel, Karachi

To improve your knowledge about product what you are selling. Then you can guaide to a coustomer with good way 

Divyesh Patel
من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Customers tolerate mistakes but the failure to respond quickly and fairly to resolve matters kills relationships.

 

 

 

Providing sufficient training to your staff members and clearly communicating goals regarding customer satisfaction can help you improve customer responsiveness. Ask for employee input about the ways responsiveness can be improved.

 

Mohd Asif Ansari
من قبل Mohd Asif Ansari , HR Administrator , Al Nasseej Al Arabi Factory Co. Ltd.

Your company’s level of responsiveness in serving your customers can be evaluated from three perspectives: speed of service, sensitivity to customer concerns and awareness of changes in the general needs of your target customer. Successful businesses will continually search for ways to improve in all three of these areas.

saddaf qureshi
من قبل saddaf qureshi , Sales executive , Air Indus

Customer services is very important for any business or for any organization 

customer service is first thing that interact with customer , it should be updated or fast.

it must be from call center or online marketing 

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من قبل مستخدم محذوف‎

Agreed with gentlemen

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