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What are the importance of ( skype - messengers - emails - whatsapp ) for customer service man ?

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تم إضافة السؤال من قبل Asim Azaldeen Abdalrahman Mhammed , Property Manager , TAAM PROPERTY
تاريخ النشر: 2014/11/07
مستخدم محذوف‎
من قبل مستخدم محذوف‎

A major point in an excellent customer service is to be available for your customer whenever they need you. So, you don't have to exactly have Skype, messenger, and Whatsapp, but you need some sort of an online connection between you and your customers. Such as, Customer service line on your website, and if they are not available24/7, it would be excellent to provide an email address for them to email you their comments, questions, or concerns. also, if you would like, you could have a Chat with a customer service agent on your website for immediate support. 

Long story short, be there for your customers, because they will stick longer with the company that cares about them and their satisfaction. 

 

Best,

 

Wafa R. 

HAFSATH MURSHID
من قبل HAFSATH MURSHID , admin assistant , Alsalama eye hospital ltd

Customers have no frustration time of  telephone calls& can track every interaction,so saving money and time

Barbara Cobbina
من قبل Barbara Cobbina , Class Teacher, Administrative Manager , Galaxy International School, Preseco Senior High School, Future Hunt Accademy, Suuch Solutions

They are very useful in communicating with clients. By these means, they know how to reach you and you can serve them better; any where and at any time.

Divyesh Patel
من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

  1. Its instant message
  2. Cost Savings
  3. Convenient

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