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It is purely the duty of the management to streamline other departments without spoiling inter department relationships and interpersonal relationships within the organization; the activities of all departments should be effectively coordinated by a non-friction mechanism.
Sale is key to business but impacting other departments will certainly have bag impact on long term business, every body in an organisation have role to play and their departments are well aware of how to do their job I believe sales should co-ordinate other departments understand their requirements and act accordingly and must not dictate other departments.
OnIy in terms of coordination and inluence in prioritizing
specifically with the Planning & the Store keeping departments.
No. But they should have proper communications channels.
Sales makes promises to customers when closing deals and in the eyes of the customers, it is sales who is responsible for the perfect implementation of these deals. Therefore, sales should be able to make sure that the deals are implemented well. It doesn't mean that sales should be on top of other departments ordering them what to do or what not to do, as each department has its own way of operation.
However, there should be some internal SLA's defined and agreed by sales and other departments where it is clearly stated who is responsible for what and a clear time schedule for each task needed in the implementation phase of a deal.
As any delay or mistake in the product/ service delivery to the customer will affect the entire relationship between the customer and the company (for which sales is responsible), Sales should then have the authority to raise the red flag when they notice that other departments are violating the agreed SLA's.
Sales it self doesn't have to command other departments to do as it pleases but as a matter of fact sales people are more close to customers knowing their needs so they must be considered more important to some extent where they needed to be heard because they know what will broadly effect the business.
IF THE SALES MAN ACTIVE HIS WORK MUST MOVE ALL CO. DEPARTMENTS
Definitely sales are very important but a lot of time project are starting with a big difficulty due to the service quotation done by them !
Sir, Sales department already has indirect control on other departments.. There is no further need of direct authority.. Everything is tied up with company's sales..
sales department or any other department should not be given the role to direct other departments as this will lead to internal complexity. Employees may become confused as to who their direct supervisor is. For example, an employee may receive different directions concerning the same thing from supervisors in different departments. The dual authority and communication problems may cause division among employees and managers. Miscommunication and ineffective managing can result in employee dissatisfaction and low morale,I therefore opine that direction should only come from Management.
