ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

Describe a recent situation when you had to handle an angry customer."

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تم إضافة السؤال من قبل Laveena D'souza , Cashier , National Aviation Services (NAS)
تاريخ النشر: 2014/11/25
siti rohayu binti zakariah
من قبل siti rohayu binti zakariah , Senior consultant , Capco Consultancy (Malaysia) Sdn Bhd

I just keep calm and handle the anger by responding appropriately to the anger with minimal verbal. Provide the professional answer with a professional tone. And at the end of the conversation, asking customer with question like "Are you feel better now mam,sir?"

jacky Chiong
من قبل jacky Chiong , videographer , almalikah wedding services

I try to talk her nicely like to caught their weakness until i found it then make it this way to be calm till they make smile and to be sure that nothings happened

المزيد من الأسئلة المماثلة