From your point of view as a leading staff and administrator. How can achieve the highest level of expectations and desires of customers ?

Thanks for the invitation.

Customer service is all about expectation. A business that offers a fast response or a personal service is setting up an expectation. If that company does not fulfill its promise, its customers will be disappointed.

As an Administrator, I will follow simple procedures:

• Exceptional Customers service.
• Customers want relationships.
• Manage promises.
• Quality Management.
• Treat your customers like they are your Boss.
• Focus on measuring customer satisfaction through help desk or feedback tickets.
• Retaining customer loyalty.
• Important of all, our own Company Employees' satisfaction first, because satisfied employee is a brand ambassador in the market.

Total Quality is the key

Team Work is the secret.

Customer service is the most important part of a business, no matter how good the product is, if the customer is not happy that business will not succeed. Customers should be greeted with respect, have to be noticed often and not to be lied to. So Courtesy, Sincerity, Honesty and integrity is what needed to gain customer's trust. customer's trust is the key to success, once you have their trust you made customer for life and that can be gained by a good customer service.

1. Offering excellent customer service
2. Time of response to customer queries
3. Sales & Marketing team working together

4. Set realistic expectations, for consistency

5. Be Empathetic, Honest and Transparent

by good services

focus on quality 

make surprise from time to time to customers'